Amber Essence
Welcome to Amber Essence. When browsing and making purchases on our website www.ambar-essence.com, You agree to the following terms and conditions that govern our business relationship.
1. Nature of the Products
In Amber Essence We are dedicated to the creation of handmade soaps, solid shampoo and conditioner, handmade candles, kits and accessories.
- Natural Variations: Because our processes are natural and artisanal, the customer accepts that slight variations in color, shape, or aroma may exist between batches. These differences do not affect the quality of the product but rather guarantee its handmade origin.
- Responsible Use: It is the customer's responsibility to review the list of natural ingredients provided in each product description to avoid allergic reactions. We recommend testing the product on a small area of skin before regular use.
2. Prices and Payments
- All prices published in www.ambar-essence.com Prices are expressed in [Currency] and may be changed without prior notice.
- Payment will be processed through the secure platforms integrated into our store. The order will be processed once the transaction is confirmed.
3. Shipping and Delivery
- We ship via partner carriers. The estimated delivery time will be provided at the time of purchase.
- Amber Essence We are committed to shipping the products in perfect condition and properly protected. Once the package is handed over to the carrier, tracking and delivery times depend on that carrier.
4. Exchange and Return Policies
Due to the nature of our products (hygiene, personal care and wellness items), the following conditions apply:
- Hygiene: No exchanges or returns are accepted for soaps, shampoos or conditioners that have been removed from their original packaging for health and hygiene reasons.
- Damage in transit: If your order arrives damaged, you must notify us within 24 to 48 hours after receiving it, sending photographic evidence to our contact channels.
- Candles and Accessories: If you receive an accessory or candle with manufacturing defects, we will evaluate the case to proceed with the replacement of the item.
5. Intellectual Property
All visual content, logos, product photographs, and text in www.ambar-essence.com are the exclusive property of Amber Essence. Total or partial reproduction is prohibited without prior authorization.
6. Contact and Support
For any questions, complaints, or suggestions regarding your order or our processes, please contact us through the following channels:
- WhatsApp: +1 (331) 253-9961
- Website: www.ambar-essence.com